Fatgbems Marks Customer Service Week With Customers Reward, Renewed Commitment
Fatgbems Group has commenced its 2026 Customer Service Week with a strong commitment to going beyond expectations and creating memorable experiences for its customers, as the Group celebrates the week under the theme “The Extra Mile.”
The week-long celebration was officially kicked off on Monday, October 5, 2026, at the Fatgbems Opic Mega Station, bringing together the Group Managing Director/Chief Executive Officer, Director of Retail Business and Expansion, Executive Director, Operations and Technology, Executive Director, Wholesale Business, Chief Operating Officer, other members of the Senior Management Team and staff.
The opening ceremony provided an opportunity for the leadership team to appreciate employees for their commitment to delivering excellent customer experiences while reinforcing the importance of putting customers at the heart of every business decision.
The theme, “The Extra Mile,” reflects Fatgbems Group’s commitment to doing more than simply meeting customer expectations. It represents the Group’s determination to consistently deliver exceptional service, listen to customers, appreciate their loyalty and create positive experiences at every point of interaction.
Speaking at the commencement of the Customer Service Week, the Chief Operating Officer of Fatgbems Group, Mr. Ayodele Odulaja, said the celebration reflected the organisation’s belief that customer service is not merely a department or function, but a responsibility shared by everyone within the Group.
“At Fatgbems, we believe that customer service goes beyond providing a product or completing a transaction. It is about how we make our customers feel, how well we listen to them and the additional effort we are willing to make to meet and exceed their expectations.
“The theme, The Extra Mile, captures the spirit we want to see across Fatgbems. We want every member of our team to understand that sometimes it is the little extra effort, the smile, the timely response, the willingness to listen or the decision to solve a customer’s problem that makes all the difference.
“This week is therefore not just a celebration; it is a renewed commitment to our customers. We appreciate their loyalty and assure them that Fatgbems will continue to raise the bar in delivering excellent service.”
As part of the activities lined up for the celebration, Fatgbems customer-facing teams will embark on an engagement tour of selected retail outlets across Lagos, Ogun and Oyo States, bringing the Customer Service Week experience directly to customers.
A major highlight of the outlet engagement will be the “Spin and Win” customer interaction, designed to create excitement while rewarding customers for their patronage and loyalty to the Fatgbems brand.
Customers will have the opportunity to participate in the interactive game and win a range of exciting gifts, including fuel top-ups, branded flasks, umbrellas, blood pressure monitors and other gift items.
Speaking on his experience during the Customer Service Week engagement, one of Fatgbems’ customers, Mr. Usman Adeola, commended the initiative and described it as a welcome demonstration of the company’s appreciation for its customers.
“It is encouraging to see Fatgbems come out to interact directly with customers and appreciate us. Customer service is not only about selling fuel; it is also about how customers are treated and how the company makes us feel valued.
“The Spin and Win is a very interesting idea, and I believe initiatives like this will strengthen the relationship between Fatgbems and its customers. We appreciate the company for going the extra mile.”
The Customer Service Week activities will also provide an avenue for Fatgbems teams to interact directly with customers, receive feedback, understand their experiences and identify opportunities to further improve service delivery across its retail network.
