Emirates SkyCargo Unveils eQuote for Customers
Emirates SkyCargo, the cargo arm of the world’s largest international airline, has advanced its digital landscape for cargo operations, with the introduction of eQuote.
The group in a statement said: “Empowering customers with real-time data and information for a seamless booking experience, the launch marks a significant milestone on the airline’s long-standing digitisation strategy, which aims to enhance customer experience, streamline operations and drive greater efficiencies.”
Available on e-SkyCargo, eQuote acts as a digital ‘self-service’ touchpoint, enabling customers to request and manage their spot quotations, 24/7.
Emirates said the the solution will be progressively rolled out globally and will incorporate the majority of products, including highly sensitive shipments such as the Life Sciences and Healthcare portfolio and high-value transfers such as Emirates Wheels. eQuote provides a higher level of choice, control and flexibility for customers to access the airline’s world-class products and services.
Matthew Scott, Vice President of Pricing and Interline, Emirates SkyCargo noted that, “Accelerating digital transformation is a key pillar of our strategic roadmap, which will ensure we remain one of the leading partners for the world’s rapidly evolving supply chains. Integrating intuitive and reliable digital tools into our customer journey is essential, as more customers become accustomed to a swift and seamless experience, empowered with real-time data to streamline their daily operations.
The launch of eQuote is a natural enhancement to our digital offering, further enriching the exceptional customer service that Emirates SkyCargo is renowned for.”
“Emirates SkyCargo has completed a full refresh of its owned digital channels, including e-SkyCargo and SkyCargo.com, enriching the existing websites to be more efficient, useful and impactful to customers and stakeholders. e-SkyCargo, the airline’s registered user portal, has been simplified to enhance the user experience with evolved functionality that prioritizes usability.
“Digitisation will remain a key priority for Emirates SkyCargo and the wider air freight industry with innovative solutions that not only integrate into operations but shape them too. By harnessing the collected booking data, Emirates SkyCargo will evaluate micro and macro trends against live data, to better adjust schedules, frequencies, product capabilities, routes and more, to ensure customers worldwide get the goods they need, when they need them, ” he stated.
