FirstBank Says No Plan for Customer Systems upgrade

FirstBank Says No Plan for Customer Systems Upgrade

FirstBank said it has not announced any system upgrade for its customers contrary to some media reports.

The bank clarified that a message sent to and intended for only its vendors was wrongly misinterpreted.

In a statement released on Friday and seen by THECONSCIENCE NG, the foremost lender stated that, “The message which was incorrectly interpreted and reported was sent to, and intended for our vendors only and focused on transitioning from our current I-Supplier Platform (our automated platform that connects us to suppliers) to a new Cloud-based Supplier Platform (worldclass platform for managing suppliers), to enable additional capabilities and benefits for our vendors.

It !added: “Please be informed that no systems upgrade is currently underway, and all our customer applications are fully operational. We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, etc, will not be affected by the enhanced supplier platform.”

The bank further reassured customers of its commitment to seamless service delivery, adding that it remains unwavering asthey continue to enjoy uninterrupted access to its services.